TAYLOR'S CATERING T&C’S

Menu Selection

We will work with the Client to design their perfect menu along with adapted dishes for all dietary requirements and allergies. You can view our sample menus here.

All dietary requirements will be taken care of.

Payment

A non-refundable 10% deposit will be required to secure the service of Taylor’s Catering. Full payment is required no later than 14 days prior to the day of the event.

Invoices will be provided on request.

The charges do not include the cost of breakage or loss of or damage to the supplier’s equipment, tableware, cutlery or linen etc. for which we reserve the right to charge the Customer after the event.

Booking Policy

Provisionally booked dates will be held for 14 days and can only be confirmed once the 10% deposit and the booking form have been received.

The Customer must notify Taylor's Catering of final attendee numbers for the event no later than 14 days in advance, as well as confirming all other provisional details such as any special dietary requirements.

Cancellation Policy

Taylor’s Catering needs to purchase food and other consumables in advance of the event. At the time of a cancellation or a reduction in the numbers of persons attending the event, we may have already purchased the food and other consumables and may not be able to use the food for any other event.

In the event of a cancellation or reduction in the number of persons attending the event, we will still be required to pay for hire of equipment and hired labour whether or not the event takes place or whether it takes place with fewer persons attending.

If the event is cancelled, the 10% deposit will be retained.

Taylor’s Catering may terminate the agreement liability of any nature upon return of deposit.

Taylor’s Catering will not be liable for consequential damage of any nature as a result of any act or circumstance beyond reasonable control including but not limited to, strikes, fires, floods, and other accidents.

In the event of such an event occurring, we will be entitled to cancel the event with immediate notice to the Customer and shall reimburse the Customer all refundable charges paid as at the date of cancellation.

Supplier Requirements

Taylor’s Catering requires access to the location for setting up equipment and services, ideally the day before the event if not in good time on the day of the event.

Taylor’s Catering and staff will require access to and exit from the location while they are providing the catering services. The Customer must ensure that Taylor’s Catering can enter and leave the location without any restriction.

While at the location and providing the services, Taylor’s Catering will need access to a sink with hot and cold water supply and access to clean certified drinking water. As well as access to appropriate cooking and preparation facilities.

Where the event is being held in a temporary structure such as a marquee, provision of a catering tent next to or within a reasonable proximity of the temporary structure needs to be provided along with uninterrupted power supply sufficient to cover all of the needs of Taylor’s Catering at the event.

Quality Assurance

Under the government food hygiene regulations all cold food should be consumed within 4 hours of delivery. Hot food should be consumed within 2 hours, thereafter it is your responsibility when food which is left unsupervised by the consent of the client is NOT covered under our public liability insurance.

All leftover food will be disposed of for health and hygiene reasons as we can’t be held responsible once we have left the site.

We take no responsibility for food and drink that is not supplied by us.

We pride ourselves in serving delicious, homemade food, artfully presented and served with faultless professionalism.

As we continually strive to improve the quality of our service we welcome your feedback. From your comments we will be able to improve our service.

We value our customer’s feedback and will always follow up on comments.

Environmental Awareness

Wherever possible we use local suppliers to reduce our carbon footprint.

We also try to arrange deliveries together to minimise our carbon emissions.

Data Protection

We will process any personal data collected from the customer for the purposes of administering the booking for the event.

We may also process such data to provide the customer from time-to-time with information on other services that it provides and other events organised by us if we feel that it will be of interest to the customer.

We will not give your details out to any third parties.